FAQ's

Frequently Asked Questions


SHIPPING & ORDERS

  • How long does shipping take? Most orders ship within 2–3 business days. Delivery typically takes 5–7 business days depending on your location.

  • Do you ship internationally? Currently we ship within the United States. International shipping options may be available in the future — sign up for our newsletter to stay updated.

  • How do I track my order? Once your order ships, you'll receive a confirmation email with a tracking number.

  • Can I change or cancel my order? Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at Hello@HowdyHides.com  and we'll do our best to help.



RETURNS & EXCHANGES

  • What is your return policy? We accept returns within 30 [thirty] days of delivery on unused items in original condition. Because leather goods are often one-of-a-kind, all sales on vintage or custom items are final.

  • What if my item arrives damaged? Please contact us within 48 hours of delivery with photos and we'll make it right.



LEATHER & PRODUCT CARE

  • What type of leather do you use? We use premium full-grain and hair-on cowhide leather sourced for quality and character. Each piece is unique — natural markings, variations in color, and texture are part of the beauty of genuine leather.

  • Will my leather item look exactly like the photo? Because we work with natural hides, each piece has its own unique grain, color variation, and markings. The item you receive will be similar to the photo but beautifully one-of-a-kind.

  • How do I care for my leather bag or accessory? Keep leather away from prolonged moisture and direct sunlight. We recommend you condition regular leathers periodically with a quality leather conditioner. Wipe hair-on leathers and leathers clean with a dry or slightly damp cloth — never submerge in water.

  • How do I care for a hair-on cowhide rug? Wipe up spills when they occur with dry cloth; finish with a damp cloth. For regular dirt/dust: Shake outside, vacuum on low suction, sweep or roller sweeper, or rumba, regularly. Spot clean with a damp cloth and mild (non-chemical) soap as needed. Avoid soaking the hide. For deeper cleaning, professional rug cleaning is recommended.

  • Will my cowhide rug shed? No, properly tanned hides don’t shed. The skin and hair are one (attached), thus they maintain that while they are being tanned. The oils in tanning processes assists with the longevity of years/decades.

  • Are your products handmade? Our leather goods are handcrafted by skilled craftspeople. 



GENERAL

  • Do you offer custom or personalized items? For those wishing to have their own custom-made items created, merely contact us with your ideas/concepts and we will work with you to achieve that. . 

  • Do you offer wholesale? At this time we do not offer wholesale. Stay tuned as we grow! 

  • How do I contact you? Reach us at Hello@HowdyHides.com or through our Contact page. We respond within 1–2 business days.



WHAT MAKES HOWDY HIDES DIFFERENT: 

We combine elevated craftsmanship with ethical pricing, proving that exceptional quality doesn’t have to come at a premium.